Customer Oriented Selling Public Workshop September 2010

Customer-Oriented Selling (COS), is the most comprehensive and flexible relationship selling program available in the marketplace today.  It teaches a consultative process for developing an understanding and agreement between the customer and your salespeople throughout the sales process. In short, COS offers a route to more satisfied customers, more successful salespeople, and better long-term business relationships.  Previously offered as a two-day class, we are condensing this workshop into a one-day class with pre-work in order to keep your sales people selling!

COS participants will be able to:

• Learn to determine the customer’s objectives and situation factors.
• Understand and use the key customer-focused communication skills.
• Prepare for and learn from each sales call through pre- and post-call analysis.
• Conduct sales calls using a proven four phase customer focused sales process.
• Effectively handle obstacles without feeling uncomfortable or adversarial.

Target Audience: Outside B2B sales managers and professionals
Date: September 16, 2010
Time: 9am – 5pm (lunch is provided)
Location: Skywalk Group Training and Development Center, Cedar Rapids, Iowa
Investment: $595

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