Customer Service Training

Customer service training is absolutely critical in today’s workplace.  It is one of the main factors that helps organizations build and maintain a competitive advantage.  Not only is customer service training valuable to dedicated customer service representatives, but also helpful for sales professionals and positions that deal with internal customers regularly.

Skywalk Group’s customer service training focuses on four key areas:

• Winning through customer service: This customer service training is geared for sales and service personnel and helps them win more business through excellent customer service.
• Dealing with difficult customers: Unfortunately, these situations arise more than we would like in customer service settings.  This customer service training will assist service providers with dealing with difficult customers in challenging settings by utilizing calming and focusing techniques.
• Delivering customer-focused service: Participants will learn a four-step customer service model that will increase their abilities to listen, question, verify, and explain throughout the customer service process.
• STAR service: This customer service training program is a condensed, powerful program designed to transform negative and neutral customer experiences to positive and memorable transactions while reaffirming and enhancing long-term relationships, the foundation of business success.