Dealing with difficult customers can be a challenging situation–even for the most seasoned customer service personnel.
Skywalk Group‘s e-learning training on dealing with difficult customers demonstrates how effective customer service personnel utilize calming and focusing techniques to reduce customer frustration and anger.
This affordable customer service training program is a great tool for all new customer service hires within an organization. It is also helpful as a refresher to those who are struggling with difficult customers.can enhance the training experience by providing one-on-one coaching to customer service personnel or facilitate a classroom training on this topic for an entire customer service department.
For a complete listing of training programs and delivery methods, please visit Skywalk Group Training Matrix.