STAR Service

STAR Service is a powerful, half-day customer service training program designed to do the following:

• Increase consistency in creating Positive Memorable Customer Service Experiences for your customers.
• Increase customer retention.
• Expand business relationships.
• Drive an increase in customer referrals; the most cost-effective lead generation program there is.

STAR Service is unique in that it is respectful of the time constraints that service professionals face.  Combining this classroom training with e-learning options such as dealing with difficult customers and delivering customer-focused service creates a comprehensive, effective training program for your service team.  If your team is tasked with selling as well, upselling training may also be of interest.

Let STAR Service work for your customer service team.  There are three convenient options to get your team headed in the right direction when it comes to providing outstanding customer service:

• Have your team members complete the STAR Service e-learning program.
• Purchase the STAR Service training materials and launch your own training program.
• Utilize the training experts at Skywalk Group to implement STAR Service techniques with your customer service team.

For a complete listing of training programs and delivery methods, please visit Skywalk Group Training Matrix.

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