Winning Through Customer Service

Winning through customer service isn’t always as easy as it may sound.  However, if trained correctly, service and sales personnel can dramatically increase new and repeat business through their exemplary customer service skills.

As a Human Resource Top 10 Training Product Winner, Winning through Customer Service combines in-depth classroom material and e-learning training on Dealing with Difficult Customers and Delivering Customer-Focused Service to create a robust customer service training program.  The skills taught in Winning Through Customer Service address the major concerns identified by over fifty organizations within the service industry and over 1o years of product field research.  At the heart of this program is a step-by-step process for conducting a customer service transaction.

Service and sales professionals will be able to:

• Demonstrate professionalism on the job while building a proactive, problem-solving culture.
• Utilize essential skills of communication when dealing with customers.
• Recognize different behavioral styles and how to adapt to those.
• Identify and utilize a structured process/approach for conducting customer service transactions.
• Master strategies for dealing with difficult customers.

For a complete listing of training programs and delivery methods, please visit Skywalk Group Training Matrix.

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